FAQs
All your questions about our service
Our most frequently asked questions.If you have any other questions please don’t hesitate to give us a call.
1. How does my warranty work?
Your boiler comes with a manufacturer’s warranty covering parts and labour, provided it’s serviced annually by a qualified engineer. We’ll help with registration and ensure you understand the terms.
2. Who will be fitting my new boiler?
A Gas Safe registered engineer will install your boiler safely and professionally, ensuring top-quality service.
3. If there are issues, will I be charged extra?
Any additional costs due to unforeseen issues will be discussed and approved by you before proceeding.
4. How and when will I pay?
Payments are flexible, with a deposit upfront and the balance upon completion. We accept multiple payment methods.
1. How much will it cost to replace my boiler?
We get asked this question more than any other. This is why we created our instant online quotation tool, to help our customers get an instant quotation. The tool considers your needs and gives you a personalised quotation based on the information you have provided.
2. How quickly can my boiler be replaced?
If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed asap with arrange to work around your needs.
3. What warranties do you offer?
Our Boilers come with between 5-12 years of Parts and Labour Warranty direct from the Manufacturer! Meaning you can rest assured that your new boiler is in safe hands if you have any problems we are here to help and will be for the lifetime of your boiler.
4. How can I pay for my new boiler?
We offer Flexible payment options meaning you can spread the cost of your new boiler over a period that suits you. We can offer this with no deposit if needed. Cash or cheque is also fine.
5. Why should I hire you?
We arrive on time, dressed for the job. Our company provides quick, upfront quotes and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified heating engineers.
1. How long will it take to repair a boiler?
The time needed to repair a boiler can vary depending on the issue at hand. A professional technician will be able to provide a better estimate once they have assessed the problem.
2. I’m not sure what’s wrong. What should I do or say?
If you’re uncertain about the issue, there’s no need to worry. Simply describe what you can observe or hear coming from the boiler. We’ll handle the rest once we arrive.
We understand that our customers are not expected to be experts in boilers; otherwise, they wouldn’t require our assistance. Any information you can provide before our visit would be highly valuable and greatly appreciated.
3. How much does it cost to repair a boiler?
Before we proceed, we aim to reach an agreement on a fixed price quote. However, if that isn’t feasible, our pricing operates on an hourly basis. We have a minimum charge for one hour and fixed rates for specific services.
Our prices are competitive in comparison to other boiler repair services in West Yorkshire. Additionally, there’s no need to be concerned as we do not levy any additional fees for emergency call-outs!
4. What is a room thermostat and how does it work?
A room thermostat is a device used to regulate the temperature of a room by controlling a heating system. It works by sensing the temperature of the room and then sending a signal to the heating system to turn on or off as needed.
5. What is a combi boiler and how does it differ from other types of boilers?
A combi boiler, or combination boiler, is a type of boiler that combines both heating and hot water functions in a single unit. It differs from other types of boilers in that it does not require a separate hot water storage tank, making it more space-efficient and convenient for smaller homes.
1. When does my cover start?
Your Renew policy starts on the day your application is submitted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
2. What if I already have a home emergency plan elsewhere?
You should be able to cancel and switch to Renew. For more information, please call our sales team on 01943 667027.
3. Am I tied into a contract?
If you cancel the policy within 14 days of setting up your plan, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time, however, cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.
4. Are there any callouts or excess charges?
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess. If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge is not refundable and does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout. There is no callout charge for your annual boiler service.
5. What are your response times?
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00 AM or within 24 hours of your call. In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999.
6. When will my boiler be serviced?
Our boiler services usually take place between March and October. When you sign up for one of our plans, we’ll be in touch to let you know which month you’re scheduled for. When your service is due, an engineer will be in contact to fix a date and time that suits you.
